Returns & Refunds

Zeptix Supplies stands behind every product we sell. If something does not meet your expectations, we want to make it right. This policy explains how returns, refunds, and exchanges work so you know exactly what to expect.

Return Eligibility

You may return most items purchased from Zeptix Supplies within 30 calendar days of the delivery date. To be eligible for a return, the item must meet the following conditions:

• The item is in its original condition, with all original packaging, accessories, and documentation included.
• The item has not been used beyond light inspection or testing. Light testing means briefly handling the tool to confirm fit, feel, and basic function — not putting it to work on a project.
• The item is not in a non-returnable category (see below).

Items returned outside the 30-day window, without original packaging, or showing signs of use beyond light testing will not be accepted for a refund. We reserve the right to inspect all returned items and decline returns that do not meet these conditions.

Non-Returnable Items

The following categories of items cannot be returned unless they arrive defective or damaged:

• Customized or engraved tools: Any item that has been personalized, engraved, or modified to your specifications is a final sale.
• Tools with visible signs of heavy use: Products that show wear, material removal, surface damage, or modification beyond what occurs during light testing are not eligible for return. This includes chisels that have been sharpened to a different bevel, saw blades that have been used to cut material, and any tool that has been disassembled or altered.
• Opened consumable items: Sandpaper, abrasive discs, drill bits, saw blades, and other consumable accessories that have been removed from their sealed packaging and show evidence of use cannot be returned.
• Gift cards: Gift card purchases are non-refundable and non-transferable once issued.

If you receive a defective item in any category — including those listed above — contact us within 48 hours of delivery and we will arrange an immediate replacement or full refund.

How to Initiate a Return

To start a return, send an email to support@zeptixsupplies.co with the following information:

• Your order number (found in your order confirmation email)
• The item or items you wish to return
• The reason for the return

Our team will review your request and respond within one business day with a return authorization and detailed instructions, including a prepaid shipping label for domestic returns. Please do not ship items back without first receiving return authorization — unauthorized returns may not be processed.

Return Shipping

For returns due to defects, damage, or errors on our part, we cover all return shipping costs. For returns based on personal preference, change of mind, or ordering the wrong item, a flat return shipping fee of $7.99 will be deducted from your refund. This fee covers the cost of the prepaid return label we provide. You are also welcome to arrange your own return shipping at your own expense if you prefer to use a different carrier.

We recommend using a trackable shipping method for all returns. Zeptix Supplies is not responsible for return packages that are lost in transit without tracking confirmation.

Refund Process

Once we receive your returned item at our facility, we will inspect it within two business days. If the return meets our eligibility requirements, we will process your refund to the original payment method used at checkout. Refunds typically appear on your statement within five to ten business days, depending on your financial institution. Some banks and credit card companies may take an additional billing cycle to post the credit.

You will receive an email notification when your refund has been processed, including the refund amount and any applicable deductions such as the return shipping fee.

Partial Refunds

In certain situations, only a partial refund may be issued:

• Items returned with missing packaging, accessories, or documentation may receive a reduced refund reflecting the cost of the missing components.
• Items that show signs of use beyond light testing but are otherwise in acceptable condition may be refunded at a reduced amount at our discretion.

Exchanges

If you would like to exchange an item for a different size, model, or product, follow the same return process described above. In your email, let us know which replacement item you would like. If the replacement is a higher price, we will charge the difference to your payment method on file. If the replacement is a lower price, we will refund the difference. Exchange availability is subject to current inventory. If the item you want is out of stock, we will offer a full refund or help you find a suitable alternative.

Cancellations

If you wish to cancel an order before it ships, email us at support@zeptixsupplies.co as quickly as possible. We can guarantee cancellation only if your request is received within one hour of the order being placed, as our fulfillment team begins processing orders promptly. If your order has already entered the packing or shipping stage, it cannot be canceled, but you may return it upon receipt under this policy.

Defective Products

Quality is central to what we do, and defective products are rare in our catalog. However, if you receive a tool with a manufacturing defect — a cracked handle, a blade that will not hold an edge despite proper use, a measuring instrument that is out of calibration from the factory — contact us immediately. We will ship a replacement at no charge and provide a prepaid label for the defective item. If a replacement is not available, we will issue a full refund including any original shipping charges.

Contact

If you have questions about our return policy or need help with a return, reach out to our team at support@zeptixsupplies.co. Please include your order number so we can assist you quickly. Our support hours are Monday through Friday, 9:00 AM to 6:00 PM, and Saturday, 10:00 AM to 2:00 PM Mountain Time.