Payment & Security
Protecting your financial information is a responsibility we take seriously at Zeptix Supplies. This page explains how we handle payments, what security measures are in place, and what you can expect when making a purchase on our website.
Accepted Payment Methods
We accept the following payment methods for all orders placed through zeptixsupplies.co:
- Credit Cards: Visa, Mastercard, American Express, and Discover
- Debit Cards: Any debit card carrying the Visa, Mastercard, or Discover network logo
- Digital Wallets: Apple Pay and Google Pay
All prices on our website are listed in United States Dollars (USD). Payment is collected in full at the time of checkout. We do not offer layaway, installment plans, or invoicing at this time.
Billing Descriptor
When you make a purchase from Zeptix Supplies, the charge on your credit card or bank statement will appear as ZEPTIX SUPPLIES followed by a reference number. If you see a charge that you do not immediately recognize, please check your email for an order confirmation from us before contacting your bank. Unrecognized charges are often the result of a purchase made by a family member, a forgotten order, or a pre-authorization hold that has not yet settled.
If you still cannot identify a charge after reviewing your email, please contact our support team at support@zeptixsupplies.co with the charge amount, date, and the last four digits of the card used. We will help you identify the transaction. We ask that you contact us before initiating a dispute or chargeback with your bank, as we can often resolve billing questions faster and more efficiently through direct communication.
Website Encryption
Every page on zeptixsupplies.co is served over HTTPS, meaning all data transmitted between your web browser and our servers is encrypted using Transport Layer Security (TLS) version 1.2 or higher. This encryption protects your personal information, shipping address, and payment details from being intercepted by third parties during transmission. You can verify this protection by looking for the padlock icon in your browser’s address bar when visiting our website.
PCI-DSS Compliance
Our payment processing infrastructure is certified to the Payment Card Industry Data Security Standard (PCI-DSS) Level 1, which is the highest level of compliance available. PCI-DSS Level 1 certification requires an annual audit by a Qualified Security Assessor and quarterly network vulnerability scans. This standard governs how payment data is handled, stored, and transmitted, ensuring that your card information is protected at every stage of the transaction.
We do not store your complete credit card number, CVV code, or magnetic stripe data on our servers at any time. Full card details never touch our systems in their raw form.
Tokenization
When you enter your card information at checkout, it is immediately tokenized by our payment processor. Tokenization replaces your actual card number with a unique, randomly generated identifier called a token. This token is used to process your payment and, if applicable, to handle returns or refunds on that transaction. The token has no value outside our payment system and cannot be used to reconstruct your original card number. Even in the unlikely event of a data breach, tokenized data is useless to an attacker.
Fraud Prevention
Every transaction processed through our website undergoes automated fraud screening. Our fraud detection system evaluates multiple signals — including billing address verification (AVS), card verification value (CVV) matching, transaction velocity, device fingerprinting, and geographic consistency — to identify and flag potentially fraudulent orders before they are fulfilled.
In some cases, our system may flag a legitimate order for manual review. If this happens, we may contact you to verify details before processing your order. This is done to protect you and typically adds no more than a few hours to processing time. Orders that cannot be verified may be declined, and you will be notified by email with instructions for placing a new order if desired.
Pre-Authorization Holds
When you place an order, your bank may place a temporary hold on your card for the order amount. This pre-authorization hold confirms that the card is valid and that sufficient funds are available. The hold is not a charge — it is released by your bank once the transaction is finalized, which typically occurs when the order ships. If an order is canceled before shipment, the hold is released automatically, though it may take your bank three to five business days to remove it from your statement.
Data We Collect at Checkout
During the checkout process, we collect your name, email address, billing address, shipping address, and payment information. This data is used solely for order processing, fulfillment, and customer communication. We do not sell your data to third parties or use it for purposes unrelated to your transaction. For full details on how we handle personal information, please see our Privacy Policy.
Secure Account Practices
If you create an account on our website, we recommend using a strong, unique password that you do not reuse across other sites. We store passwords using one-way cryptographic hashing, meaning that even our own team cannot read your password. If you suspect unauthorized access to your account, contact us immediately and we will help you secure it.
Third-Party Security
We use reputable, industry-standard third-party services for payment processing, hosting, and email communication. Each of these providers has been selected for their security track record and compliance with applicable data protection standards. We regularly review our vendor relationships to ensure they continue to meet our security requirements.
Questions
If you have questions about our payment process or security practices, or if you experience any issues during checkout, contact us at support@zeptixsupplies.co. Our support team is available Monday through Friday, 9:00 AM to 6:00 PM, and Saturday, 10:00 AM to 2:00 PM Mountain Time.
