Privacy Policy

Effective Date: November 1, 2026

Zeptix Supplies LLC (“we,” “our,” or “us”) operates the website zeptixsupplies.co. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and what rights you have regarding your data. By using our website or placing an order, you agree to the practices described in this policy.

Information We Collect

We collect information that you provide directly to us and information that is generated automatically when you use our website.

Information You Provide

Account information: When you create an account, we collect your name, email address, and password.
Order information: When you make a purchase, we collect your name, billing address, shipping address, email address, and payment information (credit card number, expiration date, and CVV). Payment details are handled by our PCI-DSS compliant payment processor and are not stored on our servers.
Communication information: When you contact us via email, we collect the content of your message and your email address.
Account preferences: Saved addresses, wishlists, and order history associated with your account.

Information Collected Automatically

Device information: Browser type and version, operating system, screen resolution, and device type (desktop, mobile, tablet).
Usage information: Pages visited, time spent on pages, products viewed, items added to cart, referring website, and search terms used within our site.
Network information: IP address and approximate geographic location derived from your IP address.

How We Use Your Information

We use the information we collect for the following purposes:

Order fulfillment: Processing and shipping your orders, sending order confirmations and shipping notifications, and handling returns and refunds.
Customer support: Responding to your inquiries, resolving issues, and communicating about your account or orders.
Website improvement: Analyzing usage patterns to improve site performance, product presentation, navigation, and the overall shopping experience.
Fraud prevention: Screening transactions for fraudulent activity and verifying the identity of purchasers.
Legal compliance: Meeting our obligations under applicable laws, regulations, and legal processes.

We do not use your personal information for automated decision-making or profiling that produces legal effects concerning you.

Information Sharing

We never sell your personal information. We do not rent, trade, or otherwise make your data available to third parties for their own marketing purposes.

We share your information only in the following limited circumstances:

Service providers: We work with third-party companies that help us operate our business — including payment processors, shipping carriers, email service providers, and website hosting. These providers receive only the data necessary to perform their specific function and are contractually required to protect it.
Legal requirements: We may disclose information if required by law, subpoena, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business transfers: If Zeptix Supplies LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your information becomes subject to a different privacy policy.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to provide essential functionality and improve your experience.

Essential cookies: These are required for the website to function correctly. They enable basic features such as maintaining your shopping cart, processing checkout, and remembering your login session. You cannot opt out of essential cookies without impairing site functionality.
Analytics cookies: We use analytics tools to understand how visitors interact with our website — which pages are visited, how long people spend on different sections, and where visitors come from. This data is aggregated and does not identify you personally. You may decline analytics cookies through your browser settings or our cookie consent banner.

We do not use advertising or retargeting cookies. We do not participate in ad networks or track you across other websites.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy. Specifically:

Order records: Retained for seven years to comply with tax and financial record-keeping requirements.
Account information: Retained for as long as your account is active. You may request account deletion at any time.
Communication records: Retained for two years after the last interaction for customer service quality and continuity.
Usage data: Aggregated analytics data is retained indefinitely. Identifiable usage data is deleted or anonymized after 12 months.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

Access: You may request a copy of the personal information we hold about you.
Correction: You may request that we correct inaccurate or incomplete information.
Deletion: You may request that we delete your personal information, subject to legal retention requirements.
Portability: You may request your data in a structured, commonly used, machine-readable format.
Opt-out of communications: You may unsubscribe from promotional emails at any time using the unsubscribe link in any email we send. Transactional emails (order confirmations, shipping updates) cannot be opted out of while you have an active order.

State-Specific Rights

California residents (CCPA/CPRA): You have the right to know what personal information we collect, request its deletion, opt out of any sale of personal data (we do not sell your data), and not be discriminated against for exercising these rights. To make a request, email us at support@zeptixsupplies.co.

Virginia, Colorado, Connecticut, and other state privacy law residents: Similar rights of access, correction, deletion, and opt-out apply under your state’s respective consumer privacy laws. Contact us at the email below to exercise these rights.

Children’s Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will delete it promptly. If you believe a child has provided us with personal information, please contact us immediately.

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include HTTPS encryption, tokenized payment processing, access controls, and regular security reviews. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will update the effective date at the top of this page. For significant changes, we will provide prominent notice on our website or send you an email notification. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how your data is handled, contact us at:

Zeptix Supplies LLC
30 N Gould St Ste R
Sheridan, WY 82801
Email: support@zeptixsupplies.co

We will respond to all privacy-related inquiries within 30 days.