Shipping Policy

At Zeptix Supplies, we work to get your tools to you quickly and in perfect condition. This policy outlines our shipping methods, costs, timelines, and procedures for handling any issues that may arise during transit.

Order Processing

All orders are processed within one to three business days after payment is confirmed. Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next available business day. During periods of high demand, processing may occasionally extend by one additional business day. You will receive an email confirmation when your order is placed and a second notification when it ships.

Shipping Methods & Costs

Standard Shipping: Delivered within five to seven business days after processing. The flat rate for standard shipping is $9.99 on all orders under $99.00. Orders of $99.00 or more qualify for free standard shipping.

Expedited Shipping: Delivered within two to three business days after processing. Expedited rates are calculated at checkout based on the total weight and dimensions of your order and your shipping destination. This option is available for most items in our catalog.

All shipping timelines are estimates measured from the date of shipment, not the date your order is placed. Actual delivery times may vary depending on carrier conditions, weather, and your location relative to our fulfillment center.

Shipping Coverage

We currently ship to addresses within the continental United States (48 states). At this time, we do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations. We are evaluating expanded shipping options and will update this policy if our coverage area changes.

Order Tracking

Once your order has been picked, packed, and handed off to the carrier, you will receive a shipping confirmation email containing your tracking number and a direct link to the carrier’s tracking page. You can use this to monitor your package from our facility to your door. If your tracking information has not updated within 48 hours of receiving the shipping confirmation, please contact us at support@zeptixsupplies.co with your order number and we will investigate the status with the carrier.

Damaged or Lost Packages

We take care to pack every order securely, using appropriate padding, dividers, and rigid boxes to protect your tools during transit. However, damage can occasionally occur in shipping. If your package arrives damaged, please take photographs of the outer packaging and the affected items before discarding anything. Email us at support@zeptixsupplies.co within 48 hours of delivery with your order number and photos, and we will arrange a replacement or full refund at no additional cost to you.

If your tracking shows a delivery but you have not received your package, first check with neighbors, building management, or any secondary delivery locations at your address. If you still cannot locate the package, contact us within seven days of the marked delivery date. We will work with the carrier to file a claim and resolve the situation. In most cases, we will ship a replacement order at no charge while the claim is processed.

Incorrect Items

If you receive an item that does not match what you ordered, contact us immediately. We will send the correct item and provide a prepaid return label for the incorrect one. You will not be charged for the error, and we will cover all shipping costs to make it right.

Questions

For any shipping-related questions not covered above, email us at support@zeptixsupplies.co. Include your order number whenever possible so we can assist you efficiently.