Frequently Asked Questions

Browse our catalog, add items to your cart, and proceed to checkout. You will be prompted to enter your shipping address and payment information. Once your order is submitted, you will receive a confirmation email with your order number and a summary of your purchase. No account registration is required to place an order, though creating an account allows you to track orders and save your shipping details for future purchases.

If you need to change or cancel an order, email us at support@zeptixsupplies.co as soon as possible. We process orders quickly and can only guarantee modifications or cancellations if we receive your request within one hour of the original order being placed. Once an order has entered the fulfillment process, changes are no longer possible, but you may return the item after receiving it under our standard return policy.

We occasionally offer volume discounts on select items for contractors and professional buyers. If you are interested in purchasing tools in bulk, email us with the products and quantities you need, and we will let you know what we can do. Each request is evaluated individually based on current inventory and pricing.

Orders are processed within one to three business days. Standard shipping typically arrives within five to seven business days after processing. Expedited shipping is available at checkout and delivers within two to three business days. Delivery times are measured from the date of shipment, not the date of order.

Standard shipping is a flat rate of $9.99 for all orders under $99. Orders totaling $99 or more qualify for free standard shipping. Expedited shipping rates are calculated at checkout based on the weight and destination of your order. All orders ship within the continental United States.

Once your order ships, you will receive an email with a tracking number and a link to the carrier’s tracking page. If you have not received a shipping confirmation within four business days of placing your order, please check your spam folder first, then contact us at support@zeptixsupplies.co with your order number.

We accept returns within 30 days of delivery. Items must be in their original condition and packaging, unused or with only light testing. To initiate a return, email us at support@zeptixsupplies.co with your order number and the reason for the return. We will provide you with a return shipping label and instructions. Refunds are processed within five to ten business days after we receive and inspect the returned item.

Yes. If you would like to exchange a product, follow the same process as a return. Let us know in your email which item you would like instead, and we will arrange the exchange. If the replacement item is a different price, we will adjust the charge or issue a partial refund accordingly. Exchange availability depends on current stock.

Customized or engraved tools cannot be returned unless they arrive defective or damaged. Tools that show visible signs of heavy use, abuse, or modification beyond light testing are also not eligible for return. Consumable items such as sandpaper, saw blades, and drill bits that have been opened and used are non-returnable. If you receive a defective item, contact us immediately and we will arrange a replacement regardless of category.

Keep hand tools clean and dry after each use. Wipe metal surfaces with a light machine oil or tool protectant to prevent rust, especially if you work in humid conditions. Store tools in a dry location, preferably in a toolbox or on a wall rack where they are protected from moisture and accidental impact. Wooden handles benefit from occasional treatment with linseed oil to prevent drying and cracking.

Chisels, plane blades, and similar edge tools can be sharpened using a combination of whetstones or diamond plates. Start with a coarser grit to reshape the bevel, then progress to a finer grit for a polished edge. Maintain the original bevel angle — most bench chisels are ground at 25 degrees with a secondary micro-bevel at 30 degrees. We carry sharpening supplies in our Finishing and Surface Prep category if you need stones, honing guides, or stropping compounds.

We accept Visa, Mastercard, American Express, and Discover credit and debit cards. We also accept Apple Pay and Google Pay for a faster checkout experience. All transactions are processed securely through our PCI-DSS compliant payment system. Your card details are tokenized and never stored on our servers.

Absolutely. Our website uses HTTPS encryption with TLS 1.2 or higher to protect all data transmitted between your browser and our servers. Payment processing is handled by a PCI-DSS Level 1 certified provider, meaning your card information is tokenized at the moment of entry and never touches our systems in its raw form. We also employ fraud screening on every transaction to protect both you and our business.

Charges from Zeptix Supplies will appear on your statement as “ZEPTIX SUPPLIES” followed by your order reference. If you see a charge you do not recognize, please check your email for an order confirmation before contacting your bank. If you still have questions, reach out to us at support@zeptixsupplies.co and we will help you identify the transaction.